The fuck is going on with BMS?

Does anyone here have BMS products like the Swan Maximum or the Pillow Talk Sassy or their other ones?

My Swan Maximum worked for a grand total of 2 months before it conked out. They shipped me a replacement (for which I paid import charges), which gave away after 2 weeks. I got another replacement 2 weeks ago and to no one’s surprise, it’s dead again.

I have to send repeated reminders to have my emails addressed and they’re saying their policy doesn’t allow refunds.

Has anyone else had a run in with BMS customer service? Am I just spectacularly unlucky or has anyone else seen their BMS products not work after a while?

No wonder their warranty period is just 3 months – sheesh!

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