Terms and Conditions

Welcome to ps-eden.com! We are P.S. EDEN, a Hong Kong-based company operating the ps-eden.com website. Our registered office and main trading address are located at RM4. 16/F HO KING COMM CTR 2-16 FAYUEN ST MONGKOK KL HONG KONG. We are the merchant of record.

P.S. EDEN is part of the broader PS Garden Technology Information (Hong Kong) Limited.

These Terms and Conditions govern your use of the ps-eden.com website and outline the legal terms and conditions for purchasing our products. It is important to read and understand these Terms before placing an order. By accessing and using our website, you agree to be bound by these Terms. If you do not accept these Terms, you will not be able to order any products from our website.

We reserve the right to update and modify these Terms periodically. Please review the Terms each time you place an order to ensure you are aware of the applicable terms.

Age of Consent

By placing an order on ps-eden.com, you confirm that you are of legal age or over 18 to purchase the items. If we discover that you are underage and not legally permitted to order certain goods, we reserve the right to cancel your order.

Order Acceptance and Availability

All orders placed through our website are subject to acceptance and availability. We reserve the right to decline your order for any reason.

Product prices listed on our website are accurate at the time of information entry. However, we reserve the right to change prices without prior notice. If a price change affects your order, we will inform you accordingly.

A contract between you and P.S. EDEN will be established only when we send you a confirmation email indicating that your order has been dispatched.

Cancellation

If you wish to cancel your order after placing it, you can do so free of charge as long as the goods have not been dispatched. However, once the goods are delivered, we only accept returns or exchanges in case of the item is defective.

Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

Please refer to our Returns Policy for regional returns policies.

Email Marketing

Details regarding P.S. EDEN’s email marketing sent to customers can be found in our Privacy Policy.

Privacy

Our Privacy Policy outlines how we collect, use, and store your personal information, including who we may share it with, how long we retain it, the circumstances under which we or others may contact you (including sending advertising and marketing messages), and your rights regarding your personal information.

We use cookies or similar technologies to store certain types of information each time you visit our site. For more information on how we use cookies and similar technologies, please refer to our Cookies Policy.

At P.S. EDEN, we prioritize data handling and processing to ensure the secure storage and authorized use of your information. We comply with the relevant laws and regulations of your country regarding the handling and processing of your data.

Fraud Prevention

Preventing fraud is of utmost importance to P.S. EDEN. In case of false or inaccurate information that leads to fraud detection, we will share the details with fraud prevention agencies.

To protect both our customers and P.S. EDEN, we employ sophisticated fraud prevention software services that help us prevent fraudulent purchases and practices.

Use of Internet Bots

We allow the use of low-impact software applications, known as “Permitted Bots,” which comply with our current bot policy and for which we have granted permission. All other internet bots are considered unauthorized and are not permitted on our websites.

P.S. EDEN implements advanced fraud and bot prevention solutions. Unauthorized bots include those that consume excessive hosting resources, add items to the basket automatically without our consent, or disrupt the shopping experience for other customers.

We reserve the right to block unauthorized bots from our websites, either directly or through third-party security fraud prevention services. We may also suspend or close any accounts reasonably suspected of using unauthorized bots.

Users agree to indemnify us against all losses, costs, and expenses incurred by P.S. EDEN in connection with the breach of these rules related to the use of internet bots on our websites.

Copyright

All material found within the ps-eden.com website, including but not limited to text and images, is the property of P.S. EDEN. You may not copy, reproduce, republish, download, post, broadcast, or transmit any material from this site, except for personal non-commercial use. You agree not to adapt, alter, or create derivative works from the material on this site.

Disclaimer

P.S. EDEN provides the Website on an “as is” basis and does not warrant that the functions contained on the Website or the material will be uninterrupted, error-free, or free of viruses or bugs. P.S. EDEN does not guarantee the full functionality, accuracy, or reliability of the materials on the Website.

P.S. EDEN disclaims all representations or warranties, whether express or implied, regarding the Website or the information or content included on it. This disclaimer does not affect your statutory rights related to the provision of goods.

Use of P.S. EDEN

P.S. EDEN will not be liable for any use of the Website (including product orders) that results in:

Losses that were not reasonably foreseeable at the time the contract was made.

Losses that were not caused by any breach on the part of P.S. EDEN.

Business losses and/or losses to non-consumers.

Our liability is not excluded or limited in any way for:

1. Death or personal injury caused by our negligence.
2. Fraud or fraudulent misrepresentation.
3. Breach of the terms implied by the Sale of Goods Act 1979 (title and quiet possession).
4. Breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose, and samples).
5. Defective products under the Consumer Protection Act 1987.

Please use the Website lawfully and in a manner that respects the rights of others and does not restrict or inhibit their use and enjoyment. This includes refraining from unlawful conduct, harassment, causing distress or inconvenience to others, transmitting obscene or offensive content, or disrupting the normal flow of dialogue on the Website.

Submitting Reviews, Forum Messages, and Photographs to P.S. EDEN

These Terms govern your conduct when submitting reviews, ratings, forum messages, and photographs to the ps-eden.com website. In case of any conflict between the P.S. EDEN Privacy Policy and these Terms, these Terms will prevail, especially regarding the submission of content.

By submitting any content to the Website, you represent and warrant that:

1. You are the sole author and hold the intellectual property rights to the submitted content.
2. You have voluntarily waived all “moral rights” associated with the content.
3. The content you post is accurate.
4. You are at least 18 years old.
5. The use of the content you provide does not violate these Terms or cause harm to any person or entity.

By accessing or using our website, you agree to the following terms:

1. You agree not to submit any content that you know to be false, inaccurate, or misleading.
2. You agree not to infringe upon any third party’s copyright, patent, trademark, trade secret, or other proprietary rights, including rights of publicity or privacy.
3. You agree not to violate any applicable laws, statutes, ordinances, or regulations, including export control, consumer protection, unfair competition, anti-discrimination, or false advertising laws.
4. You agree not to submit content that is defamatory, libelous, hateful, racially or religiously biased, offensive, unlawfully threatening, or unlawfully harassing to any individual, partnership, or corporation.
5. You agree not to submit content for which you have received compensation or consideration from any third party.
6. You agree not to include any information in your submissions that references other websites, addresses, email addresses, contact information, or phone numbers.
7. You agree not to submit content that contains computer viruses, worms, or other potentially damaging computer programs or files.

By submitting content, you grant P.S. EDEN a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, sell, distribute, and incorporate such content into any form, medium, or technology worldwide without compensation to you.

All content you submit may be used at P.S. EDEN’s sole discretion. We reserve the right to change, condense, or delete any content on our website that we determine, at our sole discretion, to violate content guidelines or any other provisions of these Terms. We do not guarantee that you will have any recourse to edit or delete the content you have submitted. While we strive to post ratings and written comments within two to four business days, we reserve the right to remove or refuse to post any submission for any reason.

You acknowledge that you are solely responsible for the content of your submissions. None of the content you submit shall be subject to any obligation of confidence on the part of P.S. EDEN, its agents, subsidiaries, affiliates, partners, or third-party service providers and their respective directors, officers, and employees.

By submitting your email address in connection with your rating and review, you agree that P.S. EDEN and its third-party service providers may use your email address to contact you regarding the status of your review and for other administrative purposes.

External Websites:

For your convenience, our website may contain links to other websites or materials that are beyond our control. P.S. EDEN is not responsible for the content of external websites linked on our website.

Jurisdiction:

These Terms are governed by the laws of Hong Kong, except for the United States of America, where the laws of New York State shall apply.

Force Majeure:

We shall not be liable or responsible for any failure or delay in the performance of our contractual obligations caused by a force majeure event. A force majeure event refers to any act or event beyond our reasonable control, including strikes or industrial action by third parties (excluding those caused by P.S. EDEN’s own employees), civil commotion, riot, invasion, terrorist attacks, war (declared or undeclared), threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disasters.

In the event of an Event that affects the performance of our contractual obligations:

(a) We will notify you promptly.

(b) Our obligations under the contract will be suspended, and the time for performance will be extended for the duration of the Event. If the Event affects product delivery, we will arrange a new delivery date with you once the Event is over.

If you wish to cancel a contract affected by an Event, please contact our customer services team. In such cases, you will need to return any relevant products you have already received at our expense, and we will refund the price you have paid, including any delivery charges.

Additional Terms:

We may transfer our rights and obligations under a contract to another organization, without affecting your rights or our obligations under these Terms. You may only transfer your rights or obligations under these Terms to another person if P.S. EDEN agrees in writing.

These Terms are an agreement between you and us. No other person shall have any rights to enforce any of its provisions.

Each clause within these Terms operates separately. If any court or relevant authority determines that any clause is unlawful or unenforceable, the remaining paragraphs shall remain in full force and effect.

The failure or delay of P.S. EDEN to exercise any right, power, or remedy provided under these Terms or available in respect thereof at law or in equity shall not constitute a waiver of such right, power, or remedy, or the waiver of any compliance with your obligations under these Terms. In the event we waive a default, it will be done in writing on a case-by-case basis.